文章目录[隐藏]
发送跟进邮件对外贸业务员来说是最正常不过的事情了，但你是否会用下面这些表述作为开场白呢？你知道收件人看到这样的描述后心里是怎么想的吗？
- Haven’t heard from you.
- I just left you a voicemail as a follow up to my message yesterday.
- I have been trying to reach you.
- I just wanted to make sure you got this email (copied below) from earlier and didn’t miss out.
- Hope you got my second voicemail.
- It’s been challenging to reach you.
- I’m sure you have lots going on. I have not heard back from you …
其实这些表达会让对方感到内疚。在开发信中让对方产生内疚感是一个巨大的错误，因为你不应该让一个对你没有任何义务的人内疚。大家一定不要觉得你花时间和精力写了几封邮件给对方，对方似乎欠你什么。
另外，在电子邮件或语音邮件中使用 “Haven’t heard from you”通常是有点不礼貌的。
13个替代I Haven’t Heard From You的话术
当你想给你的潜在客户提供一个礼貌而温和的暗示时，首先要做的是，在再次联系他们之前先等待5到10个工作日。
因为他们可能真的很忙，这个等待的时间可以让对方主动回复你，这总是比你发跟进邮件要好太多，另外这也避免了让你看起来很着急。
但是，当你已经等待了适当的时间，同时你已经准备好再次联系，那么小圈儿建议你尝试下面这些替代方案，而不是直接写”I haven’t heard from you”：
- Wanted to resurface this email …
- Following up to make sure this email didn’t get buried.
- I know your inbox is a busy place. I wanted to reach out in case my original message got lost.
- Bumping this up in your inbox …
- I know how busy you are, I hope it’s alright I’m moving this conversation to the top of your inbox.
- Please don’t feel guilty for not responding, I know how busy you are!
- Usually when I don’t hear back from someone, it means you’re just not interested in what I’m offering right now — and that’s O.K. …
- I know you’re busy, I’ll follow up in a few months to see if this is more of a priority for you.
- I’m sure your inbox is crazy. Would it be better if I gave you a call?
- Since this is time-sensitive, I thought I’d reach out again.
- Just want to follow up in case this email got buried.
- I understand you are busy. Please don’t feel guilty for not responding.
- I know how busy you are. I hope you don’t mind I’m putting this at the top of your inbox.
请记住：不要让收件人感到内疚，多一些同理心，换一些更加好的销售话术，这会更好的帮助你们的关系。
另外，在英文邮件或进行英文口语沟通时，有很多你需要注意的细节，这些细节和注意事项不仅可以让你看起来更加专业，跟重要的是可以为你带来客户的信任和更多的订单！
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